for real-time monitoring.
INTELLIGENCE IN THE FIELD
This five-step approach is helping
infrastructure-based companies become
more efficient, provide better experiences for their customers and protect and
expand revenue streams.
By using GIS to understand the location
and status of assets, Tennessee’s White
House Utility District saves $1 million
annually through early leak detection and
more efficient use of personnel.
Seattle City Light, the 10th-largest
public power system in the United
States, feeds social media information
into its GIS platform to better predict
and respond to storms, boosting customer satisfaction.
A multibillion-dollar oil exploration
and production company eliminates
costly travel by using sensors to remotely monitor oil wells and analyzing that
information with GIS.
A California county of more than one
million residents analyzes traffic information in real time and optimizes signals
to keep drivers moving, improving the
area’s quality of life.
No one can say for sure what the world
will look like in 2027. But one thing we
can say is that infrastructure-based companies that synthesize information more
effectively will make better operational
decisions—and increase their chances of
thriving in the next decade.
be regularly monitored, and much of it
must be refined before it can be useful.
With GIS technology in place, a company can implement rules that filter noncritical data. Information that should be
monitored monthly, for instance, won’t
be displayed on a real-time dashboard,
and conditions that indicate failure will
appear in the operating picture only
when they cross predefined thresholds.
4. Share Intelligence
Decision-making occurs at regular and
irregular intervals throughout an organization. Executives and managers must
ensure that those decisions are based
on consistent, reliable and up-to-date
information. Utilities must dismantle
the information silos that plague many
organizations and open data to create
a broader view of the operating picture. Here, too, GIS plays a central role,
distributing information and insight to
decision-makers when they need them.
5. Optimize Fieldwork
The final step in creating true oper-
ational intelligence is to optimize field
operations by eliminating duplicate work
and operational blind spots. Through
a location-based information platform
like GIS, fieldworkers see their assign-
ments on any device, get turn-by-turn
directions to work locations, and collect
data about the work they perform—all
of which feeds into the operations center
Stanley—one system dedicated to oper-
ational intelligence, easily viewable by
location—we would have been much
quicker to diagnose issues and launch
FIVE STEPS TO OPERATIONAL
Many organizations struggle on the
path to operational intelligence. Yet,
companies can (and have) improve their
decision-making by building a better
picture of what events are occurring in
their service territory—and where.
Event and location information can have
a huge impact on operations. Following
is a plan designed to help organizations
improve their operational intelligence:
1. Map Assets
A digital map is the baseline of a true
common operating picture. When operations personnel understand the lay of
the land, they enjoy a unified picture
of everything inside and outside the
operation. That becomes the foundation
for decisions that lower costs, improve
service and promote safety.
2. Connect Data Across the Organization
A company looking to extract value
from operational information must first
bridge the gaps among data sources. A
geographic information system (GIS)
can be a valuable bridge for an infrastructure-based company, because GIS
pulls data from all operational systems:
SCADA, AVL, IoT-based sensors in the
field, and more. GIS technology arranges
that data on a map and makes the relationships among operational activities vividly apparent to managers and executives.
3. Define Operating Rules
Not all operational information must
Utilities must dismantle the information silos
that plague many organizations and open
data to create a broader view of the